APARTMENT PROPERTY MANAGEMENT

AIMING HIGHER IN COMMUNITY MANAGEMENT

The Knapp Approach

Knapp Property’s management philosophy starts with our passion for our customers. To help you elevate your real estate, we engage in collaborative discussions so we can gain an understanding of the owner’s goals, objectives, and pain points. Once we’ve gotten to know you and your property, we tailor a plan customized to you, consisting of an operational budget as a flexible menu of services. Our holistic approach covers aspects such as building aesthetics, HVAC systems, vendor contracts, scheduled maintenance, capital improvements, security, and risk management. Through proven maintenance procedures and market insights, we optimize efficiency and cost-effectiveness, ensuring the property's enduring value.

“Knapp Properties has been great to lease from. I lived at 219 East Grand for 18 months and Harbach Lofts for 3 years. Annesa and Laurie were both great to work with and very responsive. Also, Brian was fantastic on the maintenance side of things! I would recommend Knapp Properties to anyone looking to lease in the Des Moines area."

Isaac Vandersee

Former Resident

Formula For Property Excellence

Over the years we have developed a specialized focus in apartment property management. Our business is built on our commitment to giving our customers more. We know that fast-growing cities need more high-quality, professionally managed properties and tenants deserve a sense of community, connection, and long-term rental solutions. With intentional focus, we add value, save money, and save time. One instance where Knapp Properties saves the owner money is that tenant online payments incur no ACH fees for the landlord. Those details matter. We value our team and their knowledge of the market. We continually analyze our rates and amenities along with future possibilities to maximize the bottom line.

Resident Leasing & Renewals

From the start, we focus on achieving optimal tenant retention. Historically maintaining an impressively low portfolio-wide turnover rate, we consistently achieve a remarkable 95% occupancy rate. Our leases strategically minimize vacancy loss and maximize increased revenue. This approach underscores our commitment to fostering long-term relationships with tenants and creating a stable and thriving community within our properties.

TENANT-CENTRIC TECHNOLOGY

We utilize the latest technology to actively connect with our tenants, gaining valuable insights into their preferences and priorities. Complementing this approach, we regularly conduct tenant satisfaction surveys to stay attuned to their evolving needs. We understand that a personal touch is indispensable for fostering enduring connections with tenants. This commitment extends to diligently addressing and implementing action items identified through our surveys, ensuring a responsive and personalized tenant experience.

WE CREATE COMMUNITIES

We look forward to our annual strategic planning and budget meetings, where we prioritize enhancing community events and fostering tenant engagement. Additionally, we actively encourage feedback and reviews on our social media platforms, offering enticing incentives to promote participation. By fostering open communication and collaboration, we continuously strive to strengthen our community bonds and enrich the tenant experience.

PROACTIVE COMMUNICATION AND RAPID RESPONSE

Our commitment to providing tenants with the best possible experience is paramount. We prioritize proactive and responsive communication channels to ensure their needs are promptly addressed. With building engineers dedicated to swift resolution, we maintain a 24-hour turnaround time for service calls and remain on-call 24/7 for maintenance emergencies. This proactive approach underscores our dedication to delivering exceptional service and fostering a positive living environment for all our tenants.

OUR PEOPLE-FIRST PHILOSOPHY

We take pride in our exceptional employee retention rate and our ability to attract top-tier professionals. Guided by a people-driven philosophy, we prioritize achieving maximum tenant retention to enhance the overall value of our properties. With this commitment at our core, our firm boasts a dedicated team of expert community management professionals who are passionate about delivering unparalleled service to our tenants.

APARTMENT PROPERTY MANAGEMENT

AIMING HIGHER IN COMMUNITY MANAGEMENT

The Knapp Approach

MAKE YOURSELF AT HOME

COMMUNITY BUZZ

Formula For Property Excellence

Resident Leasing & Renewals

MAXIMUM TENANT RETENTION STRATEGIES